Mitel CMG

Mitel CMG is a part of the UCC suite for MX-ONE and is mainly used in Nordics. The Mitel CMG suite addresses different business communication needs in the enterprise with a focus on presence and activity based call routing powered by advanced directory and attendant console functionality. Mitel CMG enables users to manage and make sure that they are reached in the most satiable way at a given time. Basically, any time a call is not connected to the end user by MX-ONE, Mitel CMG will take care of the call, routing it to other user destinations (mobile or home office phone), to the attendant or to the Mitel CMG Speech Services (IVR and Voice Mail).

Mitel CMG is tailored to fit various user profiles, yet flexible enough to integrate with a wide variety of corporate environments including most standard calendar and presence systems. It provides a mix of tools for attendants and office users, including advanced call handling, activity and availability management as well as automated speech and conference services.

The suite is developed from a user perspective and is a user-friendly activity management application, available from any device, very well integrated with MX-ONE. It is a scalable system that can have virtually an unlimited number of users and attendants. Using SIP and other open standards, it can connect to several systems at the same time, either centrally or distributed over several sites.

Mitel CMG is a complete collaboration solution contributing to both business users and attendants with benefits for both target groups.

Mitel CMG Application Suite consists of several end-user collaboration management applications used in an MX-ONE Solution environment.

The Mitel CMG suite is comprised of the following product areas:

For more information on Mitel CMG, see the relevant Mitel CMG documentation.

Parent topic: Solution Overview
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