Mitel CMG Web

The main components of this offer consist of an HTML5 based user interface and the Mitel CMG call routing and directory services have been modernized. It also offers full integration with the Mitel CMG Server to offer rich presence services to Mitel CMG Web users.

Mitel CMG Web is a set of services that enables a business user to manage day-to-day activities. With the Mitel CMG Web, users can do “Smart-search” directory services, click-to-dial, and activity timeline management; also, manage their call-routing preferences based on the calendar/activities. The integration with Mitel's CMG Server, enables users to see, in real-time, their colleagues’ rich presence information, including Mitel MiCollab and MS Teams user presence status, calendar activity and line state from all available sources provided by the Mitel CMG Presence Server.

Mitel CMG Web users can set calendar activities to define how to be reached and route their calls, depending on the situation. As an example, a user can set-up their profile so that when they go into a meeting, Mitel CMG Web will automatically reroute their calls to e.g. an attendant, voice mail or to their assistant. If the user then leaves the office, Mitel CMG Web will route the calls to their mobile or personal number.

As the Mitel CMG Web interface is developed using responsive web technology, the web pages will automatically adjust the content presentation to fit any screen size. This means the web user interface is accessible from any device (PCs, smart phones & tablets) catering to different business user profiles. This offers significant benefit for users, as it avoids the need for different mobile "apps" per OS type, thus assuring a consistent user experience for any user, regardless of the device they are using and their location.

Mitel CMG Web highlights:

• A modern, web-based user interface
• Use on any device – PC, smart phones, tablets – real-time responsive web technology
• Progressive directory search with click-to-dial
• Real-time presence info from different sources - including line state
• Activity timeline management - including diversion services
• Quick application for one-click activity management
• Calendar integration
• MS Teams ready via Mitel CMG Presence Server integration
• License model harmonized with Mitel’s standard licensing system

Please refer to Mitel CMG CPI documentation for further information