Group Name Display

The ACD groups can be assigned names which are displayed on the digital telephone instruments besides the ACD group directory numbers. The ACD group names are shown only on calling and connected parties. The name can be up to twenty characters in length, and special characters can be programmed by digital extension command in place of standard characters, although only the first ten characters are available on digital telephone instruments display.

Only the first five characters are shown for an ACD group name in place of the ACD group directory number with Member/Queue display.

The ACD group name display is only applicable on digital telephone with three or four rows alphanumerical display or graphical display, for example, on the DBC 213, DBC 662, and DBC 225.