Automatic Call Distribution — Description
- General
- Facilities
- Hardware
- Capacity
- ACD Back-Up Group
- ACD Back-Up Group
- ACD Group
- ACD Group Do Not Disturb
- ACD Group Follow-Me
- ACD Member
- Agent Position
- Agent Unavailable Indication
- Alarm Handling
- Average Conversation Time, AVCT
- Call from CTI Group Agent Terminal
- Call Qualification
- Call to CTI Group, Call Deflected to an Agent
- Call to CTI Group, the Call is Queued
- CTI Groups
- Clerical Time
- Clerical Time Termination Key
- Definitions
- Delay Call Selection
- Description
- Direct Call to CTI Group Agent
- Display Handling for Calling/Connected Party
- Dynamic Queue Length
- Estimated Waiting Time
- False B-Answer
- Glossary and Acronyms
- Group Name Display
- Help Line
- Log-on and Log-off Procedures
- Member/Queue Display
- Multi Member Busy
- Overflowed Calls
- Re-Enter Queue
- Recorded Voice Announcements
- Selection of a Free Member
- Supervisor Intrusion
- Supervisor Position
- Tone Burst
- Transfer On Intrusion
Parent topic: Standard Features
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