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12.4.1. Enabling CallMe Service Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.
The Attendant Buttons panel is open; see Section 10.1.

Step by Step

  1. Click on Change Status > Office, in the context menu of the attendant button for the desired agent.
    The Change Status pop up window appears.
  2. Select the Enable CallMe service radio button.
  3. Set the call number of the CallMe destination by one of the following options:
    • Click on the down arrow and select one of the phone numbers from the list.
    • Enter a phone number in dialable format or in canonical format.
    INFO:
    Do not enter a group or a redirected phone as the CallMe destination.
  4. If desired, enter an info text in the Share something with your colleagues field.
  5. Click on OK.
    The agent's status is automatically changed to presence_callme.svg Logged Out.