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12.4. CallMe Service Previous topic Parent topic Child topic Next topic

The CallMe service can be used to define any phone at an alternative workplace as the CallMe destination at which an agent can be reached through his/her extension phone number. The agent can use the UC client at an alternative workplace exactly as in the office and thus also make outgoing calls from the CallMe destination.

Inbound Calls

Calls to the agent's extension phone number are redirected to the CallMe destination. The agent's extension phone number is displayed to the caller. Unanswered calls are forwarded to the voicemail box after 60 seconds.

Outbound Calls

When the agent dials a number in the UC client, the communication system first calls the agent at the CallMe destination. If the agent answers the call, the communication system then calls the desired destination and connects agent with it. Agent's extension phone number is displayed at the destination (One Number Service).

Presence Status

When the CallMe service is enabled, the message "CallMe active" appears in the display of the agents phone (not for analog and DECT phones). Other subscribers will see the agent's presence status as Office, while the agent is automatically logged out from any queues.

Activation

Agents with the authorization level of a Supervisor or Administrator can activate the CallMe service for an agent manually. In addition, the CallMe service is also reactivated by an automatic reset of the agent's Presence status following an absence, provided it was active earlier. Then following types of CallMe destinations are not supported:
  • Group
  • Redirected telephone

Deactivation

The CallMe service remains active until the agent's presence status is changed manually to Office.