Inbound
Calls
Calls to the agent's extension phone number are redirected to
the CallMe destination. The agent's extension phone number is displayed to the
caller. Unanswered calls are forwarded to the voicemail box after 60 seconds.
Outbound Calls
When the agent dials a number in the UC client, the communication system first
calls the agent at the CallMe destination. If the agent answers the call, the
communication system then calls the desired destination and connects agent with
it. Agent's extension phone number is displayed at the destination (One Number
Service).
Presence Status
When the CallMe service is enabled, the message
"CallMe active" appears in the display
of the agents phone (not for analog and DECT phones). Other subscribers will see
the agent's presence status as Office, while the agent is
automatically logged out from any queues.
Activation
Agents with the authorization level of a Supervisor or Administrator can activate
the CallMe service for an agent manually. In addition, the CallMe service is
also reactivated by an automatic reset of the agent's Presence status following
an absence, provided it was active earlier. Then following types of CallMe
destinations are not supported:
-
Group
-
Redirected telephone
Deactivation
The CallMe service remains active until the agent's presence status is changed
manually to Office.