6.6. Break 
On starting a break, you specify the type and scheduled duration of your break. In order to be available for calls, fax and email again, you must end the current break.
Break is not displayed by default in the sidebar. It has to be
configured by an agent with the Supervisor or
Administrator authorization level, via the VSAdmin
in WBM.
The available types of breaks and break
duration are also configured by an agent with the
Supervisor or Administrator authorization level,
via the VSAdmin in WBM. The maximum supported
break duration is 90 minutes.