16.2. Notes on Using myAgent and UC Suite Clients Simultaneously 
When myAgent and other UC Suite clients are used simultaneously via one UC Suite user account, the possibility of mutual interactions cannot be excluded.
The term myPortal is used generically in this section to represent myPortal for Desktop,
myPortal for Outlook and myPortal to go.
Examples of mutual interactions:
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Changing the presence status via myPortalThe examples apply to the default Voicemail setting for all call forwarding destinations.
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myAgent: Agent is logged on.myPortal: The automatic reset of the presence status to Office is disabled.Changing the presence status via myPortal causes the agent to be immediately logged out of the queue(s). After the agent logs off via myAgent, the presence status in myPortal is reset to Office.A change in the agent status via myAgent (e.g., to Break) is registered by myPortal, but this does not apply to Log in, Log out and Work Time.
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myAgent: Agent is logged on.myPortal: The automatic reset of the presence status to Office is enabled.If the agent changes his or her status via myAgent to Break, he or she will be automatically available again after the break time has expired.A change of the presence status via myPortal to Break causes the agent to be immediately logged out of the queue(s).
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myAgent: Agent is logged on.A change of the presence status via myPortal to Do Not Disturb causes the agent to be immediately logged out of the queue(s).
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Outbound Calls via myPortalThe presence status of the subscriber is visible via myAgent.The calls appear only in the journal of myPortal. No transfer to the statistics of the Contact Center occurs, since these are not Contact Center calls.
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Incoming calls to the station number of the agentThe presence status of the subscriber is visible via myAgent.The calls appear only in the journal of myPortal. No transfer to the statistics of the Contact Center occurs, since these are not Contact Center calls.
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Recording a callThe recording of calls via myPortal is not registered by myAgent. myAgent offers this function even if the recording of a call is already occurring via myPortal.