16.3. Notes on the Use of DECT Phones 
DECT telephones can be used as phones for contact center agents. However, the differences in the operating procedure as compared to corded phones must be taken into account.
Prerequisites for the Use of DECT Phones
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Only the DECT telephones that are currently released for operation with HiPath Cordless Office and OpenScape Business Cordless may be used.
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The area within which the contact center agents move about must provide a complete wireless coverage.
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The number of base stations must be such that enough B-channels are available for the DECT telephones of the contact center agents.
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As far as possible, a contact center agent should not leave the wireless range while logged into a queue of the contact center.
Differences in the Operating Procedure as Compared to Corded Phones
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Logging into a queue of the contact center is only possible through myAgent.
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No messages such as Available or Break, for example, appear in the display of the DECT telephone.
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The control of a DECT telephone via myAgent (e.g., via the Telephony area of the myAgent main window or the screen pop of the incoming myAgent call) is not possible.
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Incoming calls can only be accepted via the DECT telephone.
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Outbound calls must be initiated via the DECT telephone.
Aspects to be considered when using DECT phones:
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Search timeFor an incoming call, the time required to find the DECT telephone may take several seconds (at worst up to 20 seconds) before a call is signaled on the DECT telephone. During the search time, the caller hears the ringing tone.The contact center evaluates this time as "pickup time". The actual pickup time by a contact center agent thus consists of the search time and the alert time (i.e., time until the call is answered).If a contact center agent leaves the wireless range with his or her DECT telephone, this may result in longer search times.
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DECT telephone cannot be foundIf a contact center call exceeds the prescribed time for a call to be answered by the agent (e.g., because the contact center agent is out of range), the agent is automatically logged out of the queue or queues involved. Logging in again is only possible through myAgent.