Step by Step

1. Click Start → Program Files → Communication Clients → myAgent. You will then be presented with the login screen.
2. Enter your user name in the Username field. This is usually your call number. If you have any questions, please contact the administrator of your communication system.

   INFO:

   A know limitation of the system is that, when using hot desking, no other clients should be used for both extensions involved in hot desking.
3. Enter your password, which must consist of only digits, in the Password field. The default password when logging in for the first time is 1234. If you have any questions, please contact the administrator of your communication system.

   INFO:

   If the wrong password is entered five times, access to all contact center and UC Suite clients will be locked. Unlocking is only possible by the administrator of your communication system.
4. If you want myAgent to remember your credentials in the future, enable the Save Password check box.

   INFO:

   You should use the automatic login only if you are certain that no one else has access to your Windows user account. Otherwise, unauthorized users could, for example, potentially access your voicemail and fax messages or redirect your station number to external toll-based destinations.
5. Enter the IP address or DNS name of your application server in the Server Address field.
6. If you want to change the language of the User Interface, click on the current preferred language at the bottom of the login screen and select one from the list.
7. Click on Login.

   INFO:

   When you start myAgent for the first time, you will be asked to change the password. This prompt is not displayed if you have already changed the password via myAttendant, myPortal for Desktop, myPortal for Outlook or via the phone menu of the voicemail box.

   Enter your current password in the Old password field (the default password when logging in for the first time is 1234).

   Enter your new password, which must consist of only digits and include at least six digits, in the New password and Confirm password fields.

   The password applies to myAgent, myReports, myAttendant, myPortal for Desktop, myPortal for Mobile, myPortal for OpenStage, myPortal for Outlook and Fax Printer as well as phone access to your voicemail box.