12. Presence Status 
The presence status provides information on the availability of internal subscribers (including Mobility Entry stations). It is shown in the internal directory and on the attendant buttons.
As an agent (Agent, Supervisor or Administrator) with an active myAttendant license,
you
can change the presence status of other subscribers via the internal directory
or the attendant buttons.
When the presence status of an agent is changed, the
agent will be logged out from all queues automatically. To resume receiving calls,
the agent must manually log back into the queue since there is no automatic login
functionality available, unless the agent logs into the queue via his/her
phone.You can assign the following presence statuses to a subscriber:
| Symbol | Presence status | Availability |
 |
Office | Available at the normal workplace |
 |
CallMe | Available at an alternative workplace |
 |
Meeting | Busy, may not be able to respond |
 |
Sick | Absent |
 |
Break | Absent |
 |
Out of Office | Absent |
 |
Holiday | Absent |
 |
Lunch | Absent |
 |
Home | Absent |
 |
Do not Disturb | Do not disturb |
INFO:
The 'sick' presence status may not be available, depending on system settings by the
administrator.
The following additional symbols are available in the internal directory and on
the attendant buttons:
| Symbol | Presence or connection status |
 |
Subscriber receives a call |
 |
Subscriber is on the phone |
 |
Mobility Entry station receives a call or is calling |
 |
Mobility Entry station is on the phone |
 |
Presence status is not visible |
 |
Phone is not connected |
INFO:
For subscribers without system telephones (e.g., those with ISDN phones or analog
phones), the
internal directory and attendant buttons only show the connection status.