Step by Step

1. Click on Wrapup code in the screen pop of the incoming myAgent call.
2. Select one of the following options:

   If	Then
   Simple wrapup is enabled for the relevant queue.	Select the check box for the desired wrapup reason.
   Multiple wrapup has been enabled for the relevant queue.	Click on the desired group of wrapup reasons. Select the check box(es) for the desired wrapup reason(s). If you want to specify a wrapup reason of another group, repeat the two steps.

3. Click on Close.