Step by Step

1. Select one of the following options:
   • Click on Hang Up in the screen pop of the incoming myAgent call.
   • Click on Hang Up in the tray pop of the incoming myAgent call.
2. If relevant, enter a wrapup reason; see Section 6.3.7.
3. Click on Close in the screen pop of the incoming myAgent call.
   The call is marked as completed in the Call Complete column of the Call Lists panel.