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7.3.9. Overriding a Call Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.
The Live Calls panel is open; see Section 6.2.1.

Step by Step

  1. On the Live Calls panel locate the relevant call and click on Intrude On Call in the context menu of this call.
    INFO:
    During an override, a call may be interrupted by up to two seconds.
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