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7.3.8. Monitoring Calls (Country Dependent)
Prerequisites
You are an agent with the authorization level of a Supervisor or Administrator.
The
Live Calls
panel is open; see
Section 6.2.1
.
Step by Step
On the
Live Calls
panel locate the relevant call and click on
Monitor This Call
in the context menu of this call.
OpenScape Business V3, myAgent, User Guide, Issue 15
, ID:
P31003P3030U125017619
©
04/2025
Mitel Networks Corporation. All rights reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.