Collapse AllExpand All

6.7.3. Rescheduling a Callback Previous topic Parent topic Child topic Next topic

Prerequisites

You have called back the caller, but not yet reached him or her.

Step by Step

  1. Click on Hang Up in the screen pop of the incoming myAgent call.
  2. Click Reschedule.
  3. Select the desired Date and the desired Time.
  4. Optionally, select the desired agent to perform the callback call and click on OK. If no agent is selected, the rescheduled callback will be randomly routed to an available agent.
  5. Click Close.