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7.4.2. Activating or Deactivating the Warning Tone Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.

Step by Step

  1. Click on Setup in the sidebar.
    If required, click on the Layout_Overflow.svg to show this button.
  2. Click on Notifications.
  3. Select one of the following options if the number of waiting calls, fax and email in a queue has exceeded the alarm threshold value:
    • If you want to enable the alarm tone, select the check box Play alarm tones when calls hit alarm conditions.
    • If you want to disable the alarm tone, clear the check box Play alarm tones when calls hit alarm conditions.
  4. Click on Save.