Step by Step

1. Click on Setup in the sidebar.
   If required, click on the to show this button.
2. Click on Notifications.
3. Select one of the following options if the number of waiting calls, fax and email in a queue has exceeded the alarm threshold value:
   • If you want myAgent to appear automatically in the foreground for alarm conditions, select the check box Screenpop when calls hit alarm condition.
   • If you do not want myAgent to appear automatically in the foreground for alarm conditions, clear the check box Screenpop when calls hit alarm condition.
4. Click on Save.