Step by Step

1. Click on Setup in the sidebar.
   If required, click on the to show this button.
2. Click on Hot Keys.
3. Click on Hot Key Enabled next to one of the following: Answer / Release Call, Transfer, Display ScreenPop.
4. If you want to deactivate a hotkey, clear the Hot Key Enabled check box next to that key.
5. Press the Ctrl+Shift, Ctrl+Alt or Shift+Alt key combination together with one of the function keys F1-F12. If the pressed key combination can be used for myAgent, this is displayed.
6. Click on Save.