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7.3.5. Sending a Fax by Email Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.
The Calls List panel is open; see Section 6.9.1.

Step by Step

  1. On the Calls List panel locate the relevant fax message and click on Send in Email in the context menu of this fax message.
    The system's default email client opens. The contact name, the phone number and the agent information are provided in the body of the email.
  2. Enter the email address of the desired recipient(s) in the To and Cc fields.
  3. in the Subject field, change the preconfigured text if required. By default, the Queue and Call ID numbers are provided.
  4. Click on Send.
    The fax is sent as a PDF or TIFF files in the attachment of the email.