When a call is ringing on the user's extension, myAgent will search for a screen pop that is associated with this call. If the screen pop is found, then it will be brought to the front. If no screen pop is found, then the main window will be displayed instead.

In the same way as Pop up application on inbound calls and Screen pop on answer, the resolved window will be displayed when the user terminates a call.

This will minimize the main window of myAgent when call handling is complete. Importantly, this will only be triggered when the agent has no calls associated with them. For example, if the agent is working on an email call and they start a voice call, terminating this call will not minimize the application because they are still working on the email.

This setting allows the user to activate or deactivate tray pops for call handling.

If activated, and the agent misses a call, a tray pop notification will be displayed. If deactivated, then a message box in the main myAgent application window will be displayed instead.

Used for the pop up application on inbound calls, screen pop on answer and pop up application on call termination. If this is checked, then the focus of the windows will be shifted to the displayed pop up.

Similarly, the screen pop on answer will detect which window should be brought to the front but will instead be triggered when the agent answers a call.

When alarms are triggered, the main window of myAgent will come to the foreground.

When alarms are triggered, an alarm tone will continue to be played to the user until all alarms are cleared.

If checked, a toast notification will be displayed to a supervisor whenever assistance requests are active.