Pre-requisites
- A Microsoft Teams account.
- A Mitel telephony application. Mitel recommends that you set any supported Mitel telephony application (see Supported Mitel Telephony Applications) as the default calling app in your device. The option to change the default app for calling is specific to the operating system in which you have deployed the extension. Click the following links for instructions on changing the default calling app specific to your operating system.
- Configure cross-launch settings
- If the default calling app of your device is Mitel One, you must configure certain settings (including configuration of Tel-URI) in your device’s OS and the browser to be able to cross-launch Mitel One and place the call. For more information, see the Pre-requisites section in Click to Dial Using Mitel One Web Application.
- When a MiCollab (PC, Mac, or Android client) is installed, it will register itself as the default handler for Tel-URI if no other application is selected. If any other application is already selected, then you must configure Tel-URI manually. For more information, see the Configurations for Cross Launching MiCollab section.
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