Start a Messaging Session

To start a messaging session:

1. Click the Messages icon () from the navigation menu of the Mitel One web application.
2. In the Messages menu that opens, do one of the following:
   •   To continue with a previous message, click the message from the list of messages displayed on the screen.
   •   To start a new individual or group message:
     1. Do either of the following:
        • Click the icon, and click Direct message.
        • Click the icon in the Direct messages section.

        The Start a conversation panel opens.

     2. In the Search to add users field, type the name of the contact you want included in the message. The Search field displays a list of contacts whose names match the letters that you type. Click a name to add that contact.
        Note: If you add more than one contact, it becomes a group message.
     3. Click CREATE.

   You can also choose to start an individual message or continue with a previous message with a contact by doing one of the following:

   • Hover over a contact in the Home screen (in the FAVORITES section) and click the icon.
   • In the Home screen, click the message from a contact in the Messages section to continue with the message.
   • Hover over a contact in the Contacts menu and click the icon.
   •   Hover over a contact in the Phone menu and click the icon.

   Clicking the icon creates a new message or continues with the previous message and opens the messaging window.

3. Start messaging using the following options:
   
   

   

   
   
   •   Send a text message
     1. Type the message in the text area. You can also copy and paste a message from existing messages.
     2. Click or press ENTER.
   •   Send a voice message
     1. Click the Click to record icon () in the text area. This enables the microphone and starts recording the audio.
     2. Once finished, click the Click to stop recording icon () to end the recording.
     3. Click to send the audio file within the message or click the Delete icon () to delete the recorded audio file. To listen to the audio file, click the Play audio file icon ().
   •   Send your location
     1. Click the Send your location icon () in the text area.
     Note: To send your location, you must give permission for the application to access your location. For more information, see Permissions and Notifications.
   •   Send a file
     1. Click the Send file icon () in the text area.
     2. Select the file or image you want to send, and click Open. The selected file is added in the text area. Click or press Enter to send the file. If you do not want to send the file, you can remove it from the text area by clicking the icon associated with the file.
     Note: The maximum file size for an in-session file sharing is approximately 10 MB.
   •   Send an image

     You can send an image while messaging by either of the following methods:

     • Using the Send file icon :
       1. Click the Send file icon () in the text area.
       2. Select the image you want to send, and click Open. The selected image is added to the text area. Click or press Enter to send the image. If you do not want to send the image, you can remove it from the text area by clicking the icon associated with the image.
     • By copying and pasting the image directly from your web browser:
       1. From your browser, copy the image you want to send using the Copy image option.
       2. In the text area of your application, right-click and select the Paste option or press CTRL + V on your keyboard. The selected image is added to the text area. Press ENTER to send the image. To remove the image before sending, click the icon associated with the image.
     Note: The maximum file size for an in-session image sharing is approximately 10 MB.
   •   Send an emoji
     1. Click the emoji icon () in the text area.
     2. Select the emoji you want to send from the emoji gallery.
     3. Once you have inserted the emoji in the text area, click or press ENTER to send the emoji.