Permissions and Notifications
When you log in to the Mitel One application for the first time, the use of certain features will generate a prompt asking for permission to access areas of your browser. To enable the application to be fully functional, select the Allow option for each prompt that asks for your permission. If you choose to Block or Don't Allow any of these prompts, you will not be able to use the associated features.
The following list describes each type of permission and the associated features.
- Notifications — Allows the app to display notifications when you receive calls and messages.
Note: If you choose to Block or Don't Allow the application the permission to send notifications during the initial prompt, the message Notifications are disabled, please allow them in your browser if you wish to receive them is displayed in the Home screen and you will not receive notifications for incoming calls and messages.
- Microphone — Allows the app to record your voice during a call.
Note: If you choose to Block or Don't Allow the application access to your microphone during the initial prompt, the message Audio access for this site is blocked. Please modify your browser settings to allow voice calls is displayed in the Home screen and your microphone will be disabled. Your contacts will not be able to hear you during voice calls.
- Location — Allows the application to access your device's precise location.
To change the permission settings, follow instructions pertinent to your browser.
- Notifications
To receive native notification in your PC or Mac, you must enable permission for the browser to send notification to your PC or Mac. This is done from the Control panel/Settings menu of your operating system. To select a browser to send notifications, follow the instructions pertinent to your operating system.
- Microphone
To enable the microphone, a common prerequisite is that you must have already enabled permission for the browser to access your microphone. This is done from the Control panel/Settings menu of your operating system. To enable the microphone, follow the instructions pertinent to your operating system.
- Location
To enable the location service, a common prerequisite is that you must have already enabled permission for the browser to access your location. This is done from the Control panel/Settings menu of your operating system. To enable the location service, follow the instructions pertinent to your operating system.
Error/Warning Notifications
The following table lists the error and warning notifications that is displayed in the Mitel One web application.
| Notification | Description |
|---|---|
|
Phone registration failed. All phone services within Mitel One are currently disabled |
This notification appears when multiple attempts to register the softphone in the application fails. The CloudLink Platform or the PBX will send the registration failure notification to the application and telephony in the application will be disabled. |
|
There may be a problem with your audio device. You may not be able to make and receive calls. |
This notification appears when the app cannot detect an audio device required to make and receive calls. |
|
Call failed |
This notification appears when the app receives call failed state from the CloudLink Platform or the PBX. |
|
Call service is not available, please refresh |
This notification appears when there are problems with the softphone in the application. The softphone might be unregistered due to a network outage or the CloudLink Platform or the PBX might be blocking the softphone registration. When this occurs, you will not be able to place or answer calls using the application. If this issue persists, contact your IT administrator. |
|
Phone is not available because Mitel One is opened in another tab or window on this device |
This notification appears if you have opened the application in multiple tabs in your browser or in PWA. Mitel One call features will be supported only in the first tab you opened. In all other tabs in which you have opened the application, the call features will be disabled. |
|
The device is currently offline |
This notification appears if there are problems with your network connectivity. When this occurs, you may be unable to use the app features. If this issue persists, contact your IT administrator. |
|
Your quick function list is not up-to-date |
This notification appears when the quick functions stored in the application fails to synchronize with the CloudLink platform. |
Call Notifications
Incoming calls generate different on-screen notifications depending on a variety of scenarios for your application and your computer. To learn more, see Answer or Decline a Call.
Message Notifications
Incoming messages generate different on-screen notifications depending on a variety of scenarios for your application and your computer. To learn more, see Respond to a Message.