Conference Calls
The Mitel One web application supports three-person conference calls. You can talk to two persons at the same time by starting a conference call between them.
Note:
- A conference call in Mitel One is limited to 3 participants.
- During a conference call, the participants in the call can either only mute or end a call. All other options are disabled.
- During a conference call, if one of the participants drops, the remaining two participants can continue the call as a regular call with all the basic call features.
- The call screen of each participant in a conference call will display the name (if provided) or number of the other two participants in the call.
You can convert an ongoing call into a conference call by following these steps:
- During an ongoing call, click the Add Call icon (
) in the call screen of the application.
- The ongoing call is placed on hold, and the Add call screen opens where you can select the contact you want to call by doing one of the following:
- In the Search field, type the name of the contact. The Search field displays a list of contacts whose names match the letters that you type. Click the name to select that contact.
- In the Search field, enter the number of the contact and press ENTER to select that number.
- After selecting the contact, click CALL to place a call to the selected contact. Clicking CANCEL cancels the operation and returns you to the call screen.
- After the contact answers the call, click the Merge Call icon (
).
The calls are merged into a conference call involving these contacts.
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