Frequently Asked Questions
- What is Mitel One Meetings?
- What is the capacity for MiTeam Meetings?
- How does the Mitel One application notify users that they have been invited to a meeting?
- Can I provide toll-free meeting attendance when I invite customers to a meeting?
- I would like to use Mitel One Meetings for presentations and brainstorming sessions. Can I use video conferencing in multiple modes?
- What do green borders around video tiles represent?
- How do I report a bug or submit feedback during a meeting?
- Where can I find dial-in information to call in by phone?
- Is Mitel One Meetings integrated with Outlook Calendar so that I can schedule a meeting directly from Outlook?
- Do you support huddle rooms?
- Can I join a meeting from an existing room system?
- Can Mitel One meetings be recorded?
- Who goes to the waiting room before joining a meeting?
- How do I enable the camera and the microphone for Mitel One Meetings?
- Do anti-malware programs block access to camera, speaker, or microphone?
- How can I choose the speaker for Mitel One Meetings in Firefox and Safari browsers?
- How can I restore meeting audio after reloading the Mitel One web application during a meeting in Firefox browser?
- How can I enable screen sharing in macOS?
- How do I enable screen recording permission for the Screen Share feature?
- What happens to my problem report?
What is Mitel One Meetings?
Mitel One Meetings is a multi-party video solution that offers seamless transitions between voice, video, and chat capabilities for a complete collaboration experience. It enables users to access features such as:
Collaborate: Perform audio, video, and web sharing
Chat: Hold chat sessions and receive chat notifications within a meeting
File Sharing: Store and share files, and recordings
What is the capacity for MiTeam Meetings?
For details, see Scalability.
How does the Mitel One application notify users that they have been invited to a meeting?
- A registered user will get a notification (Join now action card) in the message conversation to join a meeting.
- A guest user will receive an email invitation.
Can I provide toll-free meeting attendance when I invite customers to a meeting?
Toll-free attendance for Mitel One Meetings is not currently supported.
I would like to use Mitel One Meetings for presentations and brainstorming sessions. Can I use video conferencing in multiple modes?
Yes, Mitel One Meetings has two video modes – video tiles and active speaker. You can also enable screenshare at any time.
What do green borders around video tiles represent?
The green border indicates the active speaker.
How do I report a bug or submit feedback during a meeting?
During an ongoing meeting, click the More icon ( ) from the control panel and then click . The Settings panel opens. Click the Issues and Feedback tab. The Submit an issue panel opens. Enter a title for the issue, provide a brief description of the issue and click Submit issue to submit the issue. Click Share to share a new feature idea. For more information, see Report an Issue and Share Feedback.
Where can I find dial-in information to call in by phone?
The dial-in phone numbers will be listed in the meeting invite that you have received. Registered users can also get this information from the Meetings details section of the Meetings menu. Guest users can also get this information from the Welcome page when they try to join a meeting.
Is Mitel One Meetings integrated with Outlook Calendar so that I can schedule a meeting directly from Outlook?
Mitel One Meetings can be integrated with your Outlook Calendar. You can now schedule a Mitel One meeting directly from Outlook using the Meetings Add-In (Web and Desktop).
Do you support huddle rooms?
Yes, Mitel One Meetings supports huddle rooms. For more information, see Huddle Room for Mitel One Meetings.
Can I join a meeting from an existing room system?
This feature is not supported in this release.
Can Mitel One meetings be recorded?
Mitel One meetings can be recorded. For more information, see Recording a Meeting.
Who goes to the waiting room before joining a meeting?
The following table lists which users will go to the waiting room before joining a Mitel One meeting.
| Type of Meeting | Meeting Creator | Registered User | Guest User | PSTN (Meeting Creator, Registered, and Guest User) |
|---|---|---|---|---|
| Meeting with waiting room | No | No | Yes | Yes |
| Meeting without waiting room | No | No | No | No |
| Invite Only | No | You can directly enter the meeting if you are invited to the meeting. If you do not have an invite, you must wait in the waiting room. For more information, see Invite-only Meeting. | Yes | Yes |
How do I enable the camera and the microphone for Mitel One Meetings?
The option to enable the camera and the microphone for Mitel One Meetings is specific to the browser in which you have deployed the application. A common prerequisite is that you must have already enabled permission for the browser to have access to the camera and microphone. This is done from the Control panel/Settings menu of your operating system. Click the following links for instructions on enabling the camera and the microphone specific to your operating system.
Mac OS
- close all other applications that are using your camera or microphone
- restart you computer
After the prerequisite is set, you are prompted to choose device permissions for camera and microphone in the Welcome page. Click Allow to enable access for the camera and microphone or click Don’t Allow to deny access. To change these permissions subsequently, follow instructions pertinent to your browser.
Do anti-malware programs block access to camera, speaker, or microphone?
Instances of some anti-malware programs blocking access to the camera on the PC have been reported. We have confirmed one such case with the anti-malware program 'HitmanPro'. If you face issues with accessing the camera or other PC resources, check whether any of these programs are running. You must either stop such programs, or if you have such programs running, you must whitelist our installed client or the browser.
How can I choose the speaker for Mitel One Meetings in Firefox and Safari browsers?
With Firefox and Safari browsers, Mitel One Meetings uses the speaker currently selected as the default speaker in the operating system to play the meeting audio. Neither the Mitel One web application nor the browsers provide the option of switching to a different speaker to play the audio during an ongoing meeting. Hence, in Firefox and Safari browsers, to choose a specific speaker for Mitel One Meetings, the user must choose that speaker as the default in the default settings of the native operating system before joining the meeting. To choose the default speaker, follow instructions pertinent to your operating system.
- Mac OS
- Windows
- In the search box on the taskbar, type Control Panel, then select it from the results.
- Select Hardware and Sound from the Control Panel, and then select Sound.
- In the Playback tab, right-click the listing for your audio device, select Set as Default Device, and then select OK.
How can I restore meeting audio after reloading the Mitel One web application during a meeting in Firefox browser?
After joining a meeting via the Mitel One web application using Firefox, if you reload the application during the meeting, you may lose the meeting audio and the Autoplay icon (
) will be displayed in the address bar. This is because, by default, Firefox blocks all voice media from playing. To restore the meeting audio you must modify the Autoplay settings in Firefox. See https://support.mozilla.org/en-US/kb/block-autoplay for more information.
How can I enable screen sharing in macOS?
On macOS devices, when you proceed to share your screen for the first time during a meeting, a system prompt appears: “Meetings” would like to record this computer’s screen. This is because of the increased security and permissions in macOS. Hence, you must allow Mitel One Meetings access to Screen Recording to share your screen during a meeting on macOS devices.
To do this,
- In the prompt dialog box, choose Open System Preferences and enable Screen Recording for Mitel One Meetings by using the instructions in Control access to screen recording on Mac. After you save the changes, a window opens asking you to quit Mitel One application.
- Click Quit Now and then reopen the Mitel One application. You can now join the meeting and share your screen.
How do I enable screen recording permission for the Screen Share feature?
The option to enable screen recording permission for Mitel One Meetings is specific to the operating system. Click the following links for instructions on enabling screen recording permission.
What happens to my problem report?
- While submitting a problem report, provide as much information as possible. This will help troubleshoot your problem quickly. Specific details are needed to correctly investigate and resolve an issue.
- Date, time, device information, and logs are collected as part of your problem report.
- After you report an issue, the onsite Support Contact for your account will receive an email notifying that you have reported a problem. The onsite Support Contact, while investigating the issue, might reach out to you for additional information.
- If your Support Contact needs assistance to resolve your issue, they will escalate the report through their standard support procedures.
- You can follow up directly with your onsite Support Contact for updates about your report.