Hybrid UC: The Strategic Norm, Validated by Two Regional IDC Studies
Modernize Communications Without Sacrificing Control
Two independent IDC Spotlights, one focused on U.S. enterprises, the other on EMEA organizations, reveal a shared conclusion: Hybrid Unified Communications (UC) is no longer transitional. It’s strategic.
It enables organizations to evolve business communications systems without abandoning control, compliance, or continuity.
It enables organizations to evolve business communications systems without abandoning control, compliance, or continuity.
Choose Your Region to Explore IDC Findings
U.S. Spotlight: Hybrid UC for Flexibility and Security
IDC’s U.S. research shows:
50% of organizations already use a mix of cloud and on-premises UC.
- By 2027, most organizations will rely on hybrid UC to support both desk-based and frontline roles.
- Top buying drivers include:
- Enhanced security features
- Reliable voice quality
- Responsive support
EMEA Spotlight: Hybrid UC for Compliance and Continuity
IDC’s EMEA study highlights:
60% of enterprises have chosen hybrid UC as their long-term strategy.
- Over 40% of on-premises UC users plan to stay, often due to compliance, uptime, and data residency needs.
- Adoption drivers include:
- Operational resilience
- Consistent user experiences
- Paced, non-disruptive modernization
Why Hybrid UC Is Winning Globally
Whether in North America or Europe, IDC’s findings converge:
- Organizations demand deployment choice, not forced cloud timelines.
- Leaders need to connect all teams, from HQ to field, securely and consistently.
- IT wants to introduce AI tools (like Zoom AI Companion) without replatforming.
- Enterprises require resilient infrastructure; on-premises, private cloud, public cloud, or any mix.
Zoom + Mitel: Strategic Hybrid, Made Simple
The joint solution offers:
- Integration without disruption. Mitel telephony + Zoom collaboration
- Modernization at your pace. Keep what works, extend where needed
- Frontline enablement. DECT, secure mobility, vertical workflows
- Uptime + compliance. With cloud and on-premises failover options
Ready to See the Research?
Choose your region to access the full IDC Spotlight and see how hybrid UC is helping organizations modernize, without compromise.