MITEL’S ACCESSIBILITY FEEDBACK PROCESS
The Accessible Canada Act is a federal law that aims to find, remove, and prevent barriers facing people with disabilities. The Act applies to the federal government and to organizations that are regulated by the federal government. The aim is to ensure that the environment, operations, programs, and products of those organizations are accessible and will benefit everyone, including persons with disabilities.
Mitel Cloud Services Inc [‘Mitel’] as a Canadian carrier / telecommunications service provider is a regulated entity. As such, we have established a process for receiving and responding to feedback about barriers that customers and the public at large encounter when dealing with us as required by the Accessible Canada Act beginning June 1, 2022.
Person Designated for Receiving Feedback
We have designated Anders Fahrendorff, Group Director UX Design, as our “Accessibility Officer” to receive feedback on behalf of Mitel.
Feedback Content
Mitel encourages and appreciates feedback and comments from employees, clients, members of the public, and others on
- the manner in which it should implement its accessibility plan; and
- the barriers encountered by persons that deal with Mitel.
To assist us in understanding and addressing your feedback, it is helpful to include the following information in your feedback:
- The time and date that you experienced the issue;
- A detailed description of your interaction with us and how it was affected by a barrier to accessibility;
- Your contact information (except if you wish to submit your feedback anonymously); and
- Your preferred alternate format for receiving a response to your feedback.
Methods of Providing Feedback
Feedback may be provided via any of the following ways:
- Telephone number: (613) 691 3379
- Email: [email protected]
- Mail: The Accessibility Officer, 4000 Innovation Dr, Kanata, ON K2K 3K1
Anonymous Feedback
Employees, clients, members of the public and others can also provide their feedback anonymously via any of the ways above. Anonymous feedback will be considered on an equal basis to any other feedback that we receive. However, we will not have the ability to acknowledge receipt of anonymous feedback.
Acknowledgement of Receipt
Mitel will acknowledge receipt of feedback, other than anonymous feedback and will respond to the feedback via any of the means above. Individuals providing feedback can expect a response within seven (7) business days.
Mitel will record and retain all feedback received and note when it was submitted, how it was submitted, who received the feedback, what was requested, when and how it was dealt with, by whom and when.
Alternative Formats
You can request an alternative format of this feedback process description in print, large print, Braille, audio format or an electronic format that is compatible with adaptive technology via any of the methods for providing feedback that are listed above.
We will make the description of our feedback process available to you in the requested format as soon as feasible, but at the latest:
- In the case of a request for a description in braille or an audio format, on the 45th day after the day on which the request is received; and
- In the case of a request for a description in any other format, on the 15th day after the day on which the request is received.
Privacy
Personal information of persons who provide feedback will remain confidential and will be processed according to our privacy policy. Further information about Mitel's data protection practices is available here - Mitel's Privacy Policy