Initial provisioning workflow for ACD programming without resiliency

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Ensure that you have completed the manual steps in the platform setup section for a non-resilient ACD system. See Non-resilent ACD.

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  1. Ensure that the platform group is up-to-date.

  2. Program the EMEM RAD (if required). See Program ACD greetings.

  3. Program MOH (if required). See Program ACD Music on Hold.

  4. Create agents (users). Skip this step if you are importing users with the bulk import feature in Management Portal. See Add, edit, and remove agents.

  5. Create an ACD group. See Add, edit, and remove groups.

  6. Program the ACD path (Queue). See Add, edit, and remove paths.

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  1. Configure YourSite Explorer (YSE) to sync with the MiVoice Business platform. See MiContact Center Business - MiVoice Business Installation and Administrator Guide.

  2. Complete initial provisioning of YSE according to best practices.

Note: Enable read/write in YSE.