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The First Steps describe the recommended actions to be taken right at the beginning.

Logging into Queues

Log into the queue(s) to be available for calls, fax and email.

Custom Configuration

You can configure myAgent to suit your requirements, e.g., to customize its behavior for calls. For details on the various configuration options, see Configuration.
OpenScape Business V3, myAgent, User Guide, Issue 15, ID: P31003P3030U125017619
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