Step by Step

1. Select one of the following options:
   • Click on Forward this call to another queue in the screen pop of the incoming myAgent call.
   • Click on Forward this call to another queue in the tray pop of the incoming myAgent call.
2. Click on the desired queue from the list to transfer the call.
3. If you receive a screen pop with the prompt: Does the other party wish to accept this call?, click on Yes.
4. Click on Close.