Step by Step

1. Select one of the following options:
   • Click on Transfer in the screen pop of the incoming myAgent call.
   • Click on Transfer in the tray pop of the incoming myAgent call.
2. Select or clear the Display available users only. check box.
3. Select one of the following options:
   • Selected the desired agent and click on Transfer.
   • Enter the number of the desired agent in the Destination field and click on Transfer.
4. If you receive a screen pop with the prompt: Does the other party wish to accept this call?, click on Yes.
5. Click on Close.