6.8.11. Recording a Call 
During the recording, an alert tone (beep) is played and repeated at regular intervals.
If the
communication system is configured for France, for example, the parties receive
an announcement at the start of the recording to indicate that the call is being
recorded. On completion of the recording, it is added to the caller list of the
recording agent.
Step by Step
- Select one of the following options:
-
Click on
Click to start recording your active call. in
the screen pop of the incoming myAgent call. -
Click on
Record in the tray pop of the incoming
myAgent call.
-
- If you want to stop the recording before the call ends, select one of the following
options:
-
Click on
Click to start recording your active call. in
the screen pop of the incoming myAgent call. -
Click on
Stop Rec. in the tray pop of the incoming
myAgent call.
-