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6.8.10. Picking up a Call with an Attendant Button Previous topic Parent topic Child topic Next topic

Prerequisites

The Attendant Buttons panel is open; see Section 10.1.
The call is signaled at an agent for whom you have assigned an Attendant button.

Step by Step

  1. Click on Call Pickup in the context menu of the Attendant button.
    After taking the call, you can read and edit the information for the current caller and also perform the wrap-up.

Related information

‣ Section 10. Attendant Buttons

OpenScape Business V3, myAgent, User Guide, Issue 15, ID: P31003P3030U125017619
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