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7.3.7. Sending an Email Message by Email Previous topic Parent topic Child topic Next topic

Prerequisites

You are an agent with the authorization level of a Supervisor or Administrator.
The Calls List panel is open; see Section 6.9.1.

Step by Step

  1. On the Calls List panel locate the relevant email message and click on Send in Email in the context menu of this email message.
  2. Click on Send in Email in the context menu of this email.
  3. Enter the email address of the desired recipient in the To field.
  4. Enter the desired text for Subject.
  5. Click on Send.
    The email is sent as an EML file in the attachment of the email.