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6.8.9. Picking up a Call for an Agent Previous topic Parent topic Child topic Next topic

Prerequisites

The Internal directory panel is open; see Section 8.1

Step by Step

  1. On Internal Directory panel click on settings.svg and select the Display only agents check box.
  2. Click on Call Pickup in the context menu of the agent for whom the call is signaled.
    After taking the call, you can read and edit the information for the current caller and also perform the wrap-up.
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