Step by Step

1. On the Agent Binding List area locate the relevant agent of the appropriate queue and select one of the following options in the context menu:
   • If you want to log in a logged out agent into a queue, click on Log Into Queues.
   • If you want to log out a logged in agent from a queue, click on Log Out.
   • If you want to make an unavailable agent (for example after a missed call) available again for calls, fax and email, click on Receive Calls.