Mitel Voice Assist Routing

The Voice Assist Routes page displays the default route created when Voice Assist is installed. It also allows you to add new routes, as well as duplicate, edit, or delete existing routes.

The top of the page displays the total number of executions across all defined routes over the previous 30 days. This represents the number of calls that have been handled by your system during that time frame. Underneath each route, information about when the route was last modified, and by whom, are displayed. In addition, the total number of executions of the route over the previous 30 days, or when the route was created, whichever is later, is displayed. This information allows you to track the usage of your Voice Assist system.

For more information on adding, duplicating, editing and deleting routes, see Configuring Routes.

The Routing feature of Mitel Voice Assist enables you to configure routes for call services (Calling Routes). As an Administrator, you can configure routing for Inbound calls.

Inbound - When an interaction first arrives from an external source, it is handled in the Inbound workflow. For example, when a voice call is received, this workflow typically determines whether the interaction arrived during working hours and routes it to the appropriate destination.

Mitel Voice Assist provides the following two pre-configured templates, which you can customize based on customer requirements.

Note: You can choose the preferred template during the integration. For information about integration, see Mitel Voice Assist integration.
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