MiVoice Business Security Certificate Update

Mitel has made available a security update for MiVoice Business to refresh a security certificate that is due to expire in August 2020. The Security update is applicable for MiVoice Business systems including Release 5.0 through to Release 9.0 SP2. The absence of this update will result in your MiVoice Business solution entering license violation after the 21st August, 2020.

Mitel and our channel partner network are committed to servicing affected systems to ensure the consistency of your communications. We have developed two courses of action to update your MiVoice Business Security Certificate:

  1. a free of charge Security Certificate Update (SCU) (applicable for R5 to R8 customers);
  2. a new MiVoice Business Release 9.0 Service Pack (applicable for R9 customers or customers looking to modernize their network to the latest version of MiVoice Business software)

For more detailed information on your options and to schedule your implementation, contact your Mitel partner of choice.



Affected MiVoice Business solutions include the following releases (including all associated Service Packs, MiCD, Virtual and MiVoice Business Express releases):

If your MiVoice Business is on one of these releases, please follow the instructions below to have the patch or update installed.


Installation Process

Please follow one of the options below to have the software patch or service pack software installed.


United States & Canada: +1 800 722 1301

Australia/New Zealand Pacific & Asia Countries +61 (0)2 9023 9531

Austria, Germany and Switzerland +49 211 52064888

Belgium and Luxembourg +32 2 7271804

France +33 130964394

Netherlands +31 88 2356445

Spain +34 91567 20 40

UK / MEA +44 (0)1291 436888

Belgium and Luxembourg +32 2 7271804

This program is for the installation of the Security Certificate Update program only. Please contact your local Mitel Reseller to arrange for any additional services.

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