Your home for the latest on business communications trends, tips, news and announcements.
ISDN lines will be shut down 2025, here’s some tips on what’s happening and how your business can best prepare.
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Learn how you can use the latest technology to improve your emergency weather strategy and protect your people and assets.
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AWT is a key indicator of the health of your contact center. Find out how to measure and optimize to reduce yours.
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Work isn't a destination anymore. It happens wherever you happen to be. Find out how you can be even more productive with a collaboration and communications system like MiCloud Connect.
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2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.
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Investing in your employees with eLearning shows your team that you care about their engagement and improvement.
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Establishing an emergency communications plan ensures your employees can respond effectively in a crisis. Follow these steps to get started.
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Mitel partners, ASC, Noetica and Red Box, talk about all things CX including what they’ve seen in the marketplace, what they’re doing about it and which steps will ensure you make a good impact on your customers.
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