Mitel Technical Support

Mitel provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and Asia Pacific. Our partners and customers can rely on Mitel’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support.

 

To locate a Mitel Authorized Partner or service provider in your area click here, or call us at one of our regional offices throughout the world. To find product-specific technical documentation and support click through to our document center.

 

Important Notice Regarding COVID-19

As organizations across the globe shift to remote working, carrier systems are seeing a significant increase in voice traffic. This increased traffic may result in local, intermittent congestion on those carriers' systems, which in turn may make it difficult for you to reach Mitel's toll-free number.

If you are unable to reach us by our toll-free number due to local carrier conditions, you may try the following alternative numbers (long-distance charges will apply):
US: 480-422-3639
Canada: 613-591-2301

North America


MiCloud Division
800-722-1301 (option 2-2)
[email protected]
MiCloud Technical Support

Mitel Enterprise Division
+1-800-722-1301 (option 2-3 for direct Customer Care)
+1-800-722-1301 (option 5# for Product Support / Mitel Partners)
Please contact your Partner


MiVoice Connect (Formerly Shoretel Connect Onsite)
+1-800-722-1301 (option 5-6)

SIP Phone Technical Support
1-800-574-1611
Submit a Support Ticket ›

Former Oaisys Call Recorder Products
1-888-496-9040
[email protected]
Please contact your partner if one is established

EMEA
MiCloud Division
800-722-1301
[email protected]
MiCloud Technical Support

Mitel Enterprise Division
0870-950-3300
Please contact your Partner

MiVoice Connect (Formerly Shoretel Connect Onsite)
+44-0-808-134-9920

APAC
MiCloud Division
800-722-1301
[email protected]
MiCloud Technical Support

Mitel Enterprise Division
Please contact your Partner

MiVoice Connect (Formerly Shoretel Connect Onsite)
+61 (1) 800 258 533

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