Customer Experience Solutions

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Experience it yourself

Create exceptional experiences for your customers with Mitel's omnichannel CX solutions featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.

Mitel CX

Re-image your customer experience (CX) with Mitel’s all-in-one AI-assisted contact center solution that orchestrates personalized experiences across every customer interaction for superior results.
MiContact Center Enterprise

Transform your voice-only call center into an omnichannel experience center with the industry's most flexible, powerful, all-in-one customer interaction management platform, MiContact Center Enterprise.
MiContact Center Business

Whether you have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts your customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.
Mitel Workforce Optimization

Gain deeper customer insights to enhance the customer experience while optimizing resources and enhancing performance with Mitel Interaction Recording, Quality Management, Speech Analytics, and Workforce Management solutions.

Deliver Exceptional Customer Experiences

Unleash Your Sales, Service, and Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage today’s omnichannel customer journeys.

Build a World-Class Customer Center

Don't just connect with your customers, convince them you care with Mitel's omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Get Big Results Fast

Improve your customer satisfaction scores, first contact resolution rates, and customer effort scores with Mitel Customer Experience solutions -- trusted by over 25,000 companies.

Related Resources

Blog

Contact Center 101: Understanding the Basics

Contact centers don't have to be confusing. In this blog post we break down the contact center basics so it's easy to understand for everyone.

Case Study

North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

White Paper

Omnichannel Interaction Recording Strategy

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Customer Experience Solutions

Mitel CX

MiContact Center Enterprise

MiContact Center Business

Mitel Workforce Optimization

Deliver Exceptional Customer Experiences

Unleash Your Sales, Service, and Support Potential

Build a World-Class Customer Center

Get Big Results Fast

Related Resources

Contact Center 101: Understanding the Basics

North Yorkshire County Council

Omnichannel Interaction Recording Strategy

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