Call Center and Customer Experience

Your business lives and dies by its customers, and your customers expect more now than ever before. Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications. 

Giving customers the flexibility to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones. At the end of the day, customers want their journey to feel personal, and an omnichannel customer experience provides that.

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Call Center and Customer Experience

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Exceed customer expectations

Retain customers and attract new ones by engaging them on their preferred device and media.

Measure and manage effectiveness

Analytics tools that measure employee productivity and management tools to increase effectiveness.

Achieve success metrics

Increase customer satisfaction, lower customer effort and improve net promoter scores.

Giving Machines a voice

How machines will shape the customer experiences of tomorrow
In the quest to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers.

improved customer experience with mitel

Carlsberg Breweries

Carlsberg Breweries was moving from a single-country phone system to unified system across 9 different countries in Europe.

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Boston Red Sox

The Boston Red Sox needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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Centrinex

Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.

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