An All-In-One Unified Communications Platform
That Adapts to Your Infrastructure Strategy
Small to mid-market organizations need flexibility to evolve at their own pace. OpenScape Business delivers a complete UC platform that adapts to your infrastructure strategy—on-premises, hosted, private cloud, or hybrid—while preserving control over architecture and migration timelines. Scale confidently from 2 to 2,000 users with enterprise-grade capabilities designed for growing businesses.
Benefits of OpenScape Business
Unified Platform Eliminates Integration Complexity
OpenScape Business combines voice, conferencing, messaging, mobility, and contact center in a single solution. This integration reduces vendor management overhead and eliminates compatibility issues between point solutions. Scale from 2 to 2,000 users without introducing additional platforms or forcing architectural changes to accommodate growth.
Deployment Options Match Business Requirements
Deploy on-premise, hosted, private cloud, or hybrid based on your compliance requirements, budget constraints, and infrastructure capabilities. OpenScape Business supports both perpetual licensing and subscription models, enabling financial planning that aligns with organizational preferences. Maintain control over architecture decisions rather than accepting cloud-only constraints.
European Market Focus with Proven Scale
With over 235,000 active systems deployed globally and concentrated EMEA presence, OpenScape Business provides regional support infrastructure and compliance capabilities aligned with European business requirements. Continuous platform updates maintain competitiveness through 2025 and 2026 roadmap commitments, protecting technology investments against obsolescence.
Communications For Every Business Need
For Growing Small to Mid-Market Organizations
Complete communications infrastructure for companies scaling from 2 to 500 users per system.
OpenScape Business (Single System)
For Multi-Site Enterprises
Networked deployment architecture supporting distributed operations across up to 2,000 users.
OpenScape Business (Networked Systems)
For Hybrid Workforce Requirements
Cloud-enhanced configuration combining on-premises control with cloud collaboration capabilities.
OpenScape Business + Unify Phone
Key Features
Deployment Architecture Options
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Deploy as appliance, on physical servers, or in virtual environments with VMware support. OpenScape Business operates on your infrastructure with optional CloudLink services integration for hybrid capabilities, maintaining control over communications architecture while enabling selective cloud functionality.
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Connect multiple OpenScape Business systems into unified networks supporting up to 2,000 users across distributed locations. Single-site deployments scale to 500 users. Centralized management and dial plan control maintain consistency across organizational locations without requiring separate system administration per site.
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Choose perpetual licensing for capital expenditure treatment or subscription models for operational expenditure accounting. OpenScape Business adapts to organizational financial planning requirements without constraining purchasing approaches, supporting mid-market budget management practices across different fiscal strategies.
Integrated Communication Capabilities
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802.11 a/b/g/n dual-band wireless connectivity supports both 2.4GHz and 5GHz frequency bands for deployment flexibility in work-from-home offices, temporary spaces, and locations where ethernet infrastructure doesn't exist or doesn't make economic sense to install for desk phone connectivity.
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Handle customer interactions through integrated contact center capabilities including intelligent call routing, skill-based distribution, and CRM integration. Support voice, email, and fax channels without deploying separate contact center infrastructure or managing additional vendor relationships.
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The myPortal for Teams client enables OpenScape Business users to control devices, access directories, and click-to-dial directly within Microsoft Teams. Maintain existing OpenScape investment while enabling Teams collaboration for hybrid work environments without forcing complete platform replacement.
Management and Platform Support
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Web-based management tools provide centralized configuration for users, devices, and system settings. Directory integration with database connectivity and automated provisioning reduces administrative overhead for growing organizations, enabling single-administrator management of multi-site deployments.
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OpenScape Business operates with IP, digital, analog, DECT, and current trunk interfaces, enabling retention of existing telephony infrastructure. Wide device compatibility includes Mitel 6900/6800 series IP phones, OpenScape Desk Phone CP Series, OpenScape DECT handsets, and SIP-DECT mobility solutions, protecting previous technology investments.
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Regular feature releases maintain platform competitiveness with support for latest operating systems (SLES15 SP7, Windows 2025 Terminal Server, macOS 26, PROXMOX virtualization) and ongoing integration enhancements including Mitel Workflow Studio connectivity for business process automation.
- White Paper
Mitel Named Leader Again in the 2026 Aragon Research Globe for Intelligent UC&C
OpenScape Business in Action
Armenian Air Traffic Services
Armenian Air Traffic Services (ARMATS) CJSC is a 100% state-owned commercial organization in the Republic of Armenia, responsible for providing air navigation services within the Yerevan Flight Information Region (FIR). Established in 1997 after separating relevant services from Zvartnots International Airport, ARMATS has since expanded to deliver air navigation services for other national civil airports as of 2003. The company is dedicated to maintaining high standards and aligning its operations with the International Civil Aviation Organization (ICAO) and the European Organization for the Safety of Air Navigation (EUROCONTROL) to ensure compliance with international best practices.
Waterlogic Australia
Waterlogic Australia is a designer, manufacturer, distributor, and operator of water mains attached to point-of-use (POU) drinking water purification and dispensing systems designed for environments like offices, factories, hospitals, hotels, schools, restaurants, and other workplaces. Founded in 1992, Waterlogic has offices in Sydney, Perth, Brisbane, Melbourne, and Adelaide. The company services an extensive and expanding independent global distribution network, reaching over 50 countries worldwide, including the USA, Australia, and Western Europe.
Abbey Cars
Abbey Cars is one of Greater London’s most experienced and professional minicab companies, with over 20 years in the business. The company offers its services to personal and business travelers and greatly supports travel-led technology to enhance customer service delivery.
Benedictine Abbey Admont
Benedictine Abbey Admont, founded in 1074, is one of Austria’s oldest monasteries and is well-known for its rich history and cultural significance. It houses the largest monastic library in the world and is a center of spirituality, education, and art. In addition to its religious and cultural role, the Abbey is also involved in various other operations, including farming, forestry, and tourism. This unique combination of historical heritage and modern entrepreneurship makes Benedictine Abbey Admont a significant regional cultural and economic player.
Awards
Services for Your UC Platform
Mitel Services support planning, deployment, and ongoing optimization of OpenScape Business to meet operational requirements and business objectives.
- Consulting: Strategic guidance for deployment architecture and integration requirements
- Deployment: Professional installation and configuration across single or multi-site environments
- Support: Ongoing platform updates, technical assistance, and performance optimization
Features Comparison
| Features | OpenScape Business (Single) | OpenScape Business (Network) | OpenScape Business with Unify Phone |
|---|---|---|---|
| Max Users (Per System) | 500 1500 ( pure SW-based) | 2,000 (networked) | 2,000 (networked) |
| Deployment Options | On-premise, Hosted, Private Cloud, Hybrid | On-premise, Hosted, Private Cloud, Hybrid | Hybrid (on-premise + cloud) |
| Voice & UC |  | | |
| Contact Center | | | |
| Microsoft Teams Integration | | | |
| Mobility & DECT Support | | | |
| Cloud Collaboration | Add-On Via CloudLink | Add-On Via CloudLink | |
| Multi-Site Networking | Single site | | |
| Licensing Model | Perpetual or Subscription | Perpetual or Subscription | Subscription |
Related Products
Frequently Asked Questions - Your Questions About OpenScape Business Answered
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OpenScape Business supports mid-market organizations from 2 to 500 users per system, with multi-site networking capability extending support to 2,000 users. The platform provides enterprise-grade capabilities at price points appropriate for mid-market budget constraints.
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Yes. OpenScape Business supports IP, digital, analog, DECT, and all current trunk interfaces, enabling retention of compatible existing telephony infrastructure. This reduces migration costs and protects previous technology investments during platform transitions.
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The myPortal for Teams client provides click-to-dial, UC presence, directory access, and OpenScape device control directly within Microsoft Teams. Users maintain OpenScape calling capabilities while collaborating in Teams, without requiring complete platform replacement or forced migration.
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OpenScape Business deploys as appliance, on physical servers, or in virtual environments (VMware vSphere, Microsoft Hyper-V, KVM, Google Cloud, PROXMOX). Choose on-premise, hosted, private cloud, or hybrid deployment models based on infrastructure requirements and cloud strategy, with flexibility to modify deployment approaches as business needs evolve.
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Mitel Workflow Studio is an integration platform that lets you easily create, manage, and automate communication workflows, and integrate them into business processes. It facilitates new and existing integrations of Mitel solutions with third-party applications. Workflow Studio reinforces Mitel’s AI readiness by integrating with major GenAI providers, enabling smarter business processes.