MiVoice MX-ONE

Enterprise-Scale Communications,
Deployed Your Way

When every second counts, your communications infrastructure should adapt, not dictate. MiVoice MX-ONE delivers enterprise-scale reliability for 500 to 500,000 users across on-premise, private, or public cloud deployments, without sacrificing control or compliance. Built for mission-critical sectors like government, healthcare, finance, and manufacturing, MX-ONE ensures operational sovereignty while enabling seamless transitions to future-ready architectures.

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Benefits of MiVoice MX-ONE

Infrastructure Flexibility for Complex Requirements

Deploy on-premises, in private cloud, on AWS/Azure public cloud, or as hybrid architecture to address data sovereignty, compliance frameworks, and infrastructure protection requirements. Support for both CAPEX and subscription models enables organizations to transition to SIP and unified communications at strategic pace without forced migration timelines.

Enterprise-Scale Architecture with Operational Resilience

Support 500 to 500,000 users across geographically dispersed sites as a unified system with centralized management. Distributed architecture with horizontal scalability and configurable redundancy options (1+1, N+1, site survivability) maintains communications during infrastructure failures and enables geographic disaster recovery.

Open Standards for Platform Consolidation

SIP-based architecture with REST APIs supports third-party endpoints from Unify, Avaya, Polycom, and Yealink, functioning as transit node for consolidating legacy platforms. Microsoft Teams integration via Mitel Assistant extends enterprise voice capabilities while preserving advanced telephony features including call recording, attendant console, and contact center functionality.

MX-ONE Deployment Models for Enterprise Infrastructure

For Multi-Site Enterprise Operations

Centralized management for organizations with hundreds of distributed locations requiring feature parity and consistent user experience across all sites.

MX-ONE Centralized Deployment

For Cloud Infrastructure Transitions

Public cloud deployment on AWS or Azure for enterprises moving data centers to cloud infrastructure while maintaining unified communications control and feature consistency.

MX-ONE Cloud Edition (AWS/Azure)

For Hybrid Infrastructure Requirements

Private cloud with virtualization support (VMware, KVM, Hyper-V, Nutanix AHV) for organizations balancing on-premises control with cloud operational efficiency.

MX-ONE Private Cloud Deployment

Key Features

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Enterprise-Scale Communications

  • Distributed architecture supports 500 to 500,000 users across multiple servers operating as a single logical system, with load balancing that enables organic growth without infrastructure replacement or feature limitations at scale.

  • Deploy across hundreds of geographically dispersed sites with centralized management providing feature parity and consistent user experience regardless of location, while supporting local survivability when connectivity to central servers is interrupted.

  • Single platform instance serves multiple organizations or business units with isolated configurations and security boundaries, enabling service providers and enterprises with diverse subsidiaries to consolidate infrastructure costs while maintaining operational separation.

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Deployment and Infrastructure Flexibility

  • Deploy on-premises, in private cloud, or on AWS/Azure public cloud with consistent features across all deployment models, protecting existing infrastructure investments while enabling strategic transitions based on organizational readiness and compliance requirements.

  • Run on VMware, KVM, Hyper-V, Nutanix AHV, Proxmox VE, Azure HCI Stack, or AWS Outpost with standardized platform architecture that simplifies hardware refresh cycles, reduces physical infrastructure dependencies, and streamlines disaster recovery planning.

  • Choose CAPEX perpetual licensing or subscription pricing with simplified licensing structure that reduces total cost of ownership calculations while supporting gradual migration from TDM to SIP infrastructure at pace aligned with organizational priorities.

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Security and Business Continuity

  • Implement 1+1 server redundancy, N+1 clustering, or site-level survivability based on specific business continuity requirements, with automatic failover maintaining active calls during infrastructure events and supporting geographic disaster recovery scenarios.

  • Platform sustainability with ongoing security updates, data protection controls, DoS resiliency, and support for local data protection regulations addresses compliance requirements in sensitive and mission-critical environments including government and healthcare operations.

  • Built-in support for 911/999/112 emergency notification with location accuracy requirements, plus integration with Mitel Revolution for mass notification scenarios in government, healthcare, and campus environments requiring coordinated emergency response capabilities.

  • White Paper

Mitel Named Leader Again in the 2026 Aragon Research Globe for Intelligent UC&C

Learn more
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MiVoice MX-ONE in Action

Awards & Certifications

Related Products

MiVoice MX-ONE Frequently Asked Questions

  • The open and distributed solution with strong redundancy options is suited for large and very large enterprises where data sovereignty and country/global data protection laws are critical for businesses. MiVoice MX-ONE support from 500 to 500.000 users. 

  • Yes.

  •  The distributed solution comes with strong redundancy and survivability options.

  • Support for MS Teams certified direct routing via Mitel SBC. Support for presence and call state integration through a number of different integrations.

  • Cost effective migration from existing Mitel or external call managers with minimal business disruption, including easy step-by-step migration path from TDM to all IP. 

  • The “Blue Angel” is an Eco label of the government of the Federal Republic of Germany with international reputation.

    The “Blue Angel” signals to purchasers that the label provide greater preventative protection for the environment and the consumer than is required by statutory regulations and it fulfils the highest standards with respect to the quality and relevance of the criteria, as well as the independence, control and transparency of the process for developing.