A Smarter Way to Build and ManageYour Communication Workflows
When your communication workflows depend on manual processes and custom code, every change becomes a project, and every new integration adds complexity. Mitel Workflow Studio is an automation platform that connects voice, messaging, and business applications in a single visual environment with built-in generative AI capabilities. Purpose-built for organizations running Mitel UC and CX platforms, Workflow Studio helps IT teams and business users automate customer engagement, streamline operations, and deploy AI-powered interactions without writing a line of code.
Benefits of Mitel Workflow Studio
Automate Routine Tasks and Free Up Your Teams
Workflow Studio automates repetitive communication processes from call routing and ticket creation to appointment scheduling and incident alerts, so your staff can focus on higher-value work. Deep integration with business applications means workflows operate across systems, not just within them.
Build and Deploy AI-Powered Workflows
With native generative AI plugins from providers like OpenAI, Anthropic, and Google Gemini, Workflow Studio enables organizations to create AI-driven experiences, including virtual agents, knowledge summarization, language translation, and intelligent call routing — all tailored to specific industries and use cases.
Low-Code Design for Faster Time to Value
A visual drag-and-drop designer lets IT teams and business users build, test, and deploy communication workflows without extensive development resources. Pre-built integrations with Microsoft, Google, Salesforce, Jira, Slack, and Twilio accelerate implementation and reduce total cost of ownership.
Workforce Solutions for Every Use Case
For Contact Centers & Customer Engagement
Automate inbound routing, self-service IVR, and omnichannel interactions to reduce handle times and improve customer satisfaction.
GenAI Auto Attendant, IVR, Call Routing, Chat/SMS/WhatsApp workflows
For Operations & Back-Office Teams
Streamline incident management, automated reporting, and resource coordination across departments.
Automated reports, incident workflows, visitor registration, appointment scheduling
For AI-Powered Enterprise Experiences
Deploy generative AI workflows for knowledge summarization, language translation, and intelligent virtual agents.
GenAI plugins, knowledge simplification, transcription, translation, virtual agents
Key Features
AI-Ready Automation
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Integrate with generative AI providers — including OpenAI, Anthropic, and Google Gemini — to build AI-powered workflows for virtual agents, knowledge summarization, and intelligent routing without custom development.
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Deploy AI-driven auto attendants that understand caller intent, route interactions based on context, and handle common inquiries automatically to reduce queue times and free agents for complex issues.
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Automate real-time call transcription and multi-language translation within workflows, supporting multilingual customer bases and reducing post-call documentation effort.
Visual Workflow Design
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Build complete communication workflows using a drag-and-drop interface with triggers, actions, templates, and monitoring tools, to enable rapid deployment without specialized coding skills.
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Design workflows that span voice, chat, SMS, and WhatsApp channels from a single environment, ensuring consistent customer experiences regardless of how they make contact.
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Connect Workflow Studio with Microsoft, Google, Salesforce, Jira, Slack, and Twilio through ready-made integrations, reducing implementation time and bridging communication with business-critical systems.
Enterprise Integration & Control
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Leverage Mitel's comprehensive API framework to create custom integrations that connect Workflow Studio with existing Mitel UC and CX platforms — extending automation across your entire communication infrastructure.
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Configure event-driven automation using built-in triggers and actions, with full monitoring and logging to track workflow performance, troubleshoot issues, and maintain operational visibility.
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Workflow Studio integrates with MiVoice Business, MiVoice MX-ONE, MiVoice 5000, MiVoice Office 400, OpenScape Voice, OpenScape 4000 and OpenScape Business, to support organizations across deployment models and UC platform versions.
- White Paper
Mitel Named Leader Again in the 2026 Aragon Research Globe for Intelligent UC&C
Mitel Workflow Studio in Action
Heilig Hart Hospital
Heilig Hart Hospital is a general hospital in Mol, Belgium, with 183 accredited beds, a large day hospital, and extensive consultation services. With around 10,000 inpatients and over 23,000 hospital patients per day every year, Heilig Hart’s approximate 750 employees, 100 doctors, and 30 volunteers work to provide patients with both basic services and highly specialized medicine. The hospital also collaborates with regional partners, including primary care providers, nursing homes, and university centers, and is a part of the Kempen Hospital Network.
City of Baltimore
The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments, including Health, Public Safety, Public Works, Recreation and Parks, Transportation, Schools, and Government.
TruStone Financial Credit Union
TruStone Financial Credit Union is a not-for-profit financial institution based in Minneapolis, with $4 billion in assets, 650 employees, 23 branches, and more than 200,000 members across central Minnesota and eastern Wisconsin.
Connect Group
Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
Services for Your Automation Strategy
Mitel Services help plan, deploy, and support automation solutions built around your operational and customer engagement needs.
- Consulting: Strategic guidance for workflow design, AI readiness assessment, and integration planning.
- Deployment: Efficient setup and integration with your existing Mitel UC and CX environment.
- Support: Ongoing optimization, monitoring, and updates to maintain performance as requirements evolve.
Features Comparison
| Capability | Automation & Workflows | AI & GenAI | Integration & Channels |
|---|---|---|---|
| Low-code / no-code visual designer |  | | |
| Triggers, actions, templates, monitoring & logs | | | |
| Interactive Voice Response (IVR) | | — | |
| Automated visitor registration | | — | — |
| Appointment scheduling | | — | — |
| Routine task automation | | — | — |
| GenAI Auto Attendant / Virtual Agent | — | | |
| GenAI call routing | — | | |
| GenAI knowledge simplification | — | | — |
| Transcription & translation | — | | — |
| GenAI plugins (OpenAI, Anthropic, Gemini) | — | | |
| Mitel API framework & partner APIs | — | | |
| Microsoft, Google, Salesforce integrations | — | — | |
| Jira, Slack, Twilio integrations | — | — | |
| Voice, Chat, SMS, WhatsApp channels | | — | |
Related Products
Frequently Asked Questions - Your Questions About Mitel Workflow Studio, answered
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Mitel Workflow Studio is a low-code / no-code automation platform that lets organizations build, manage, and deploy communication workflows — including voice, chat, SMS, and WhatsApp interactions — without extensive coding. It is designed for IT teams, contact center administrators, and business users running Mitel UC and CX platforms who want to automate customer engagement, streamline operations, and integrate with third-party business applications.
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Yes. Workflow Studio includes native GenAI plugins from providers such as OpenAI, Anthropic, and Google Gemini. Organizations can use these to build AI-powered virtual agents, auto attendants, knowledge summarization services, language translation, and intelligent call routing — all configured through the visual workflow designer.
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Workflow Studio supports pre-built and custom integrations with Microsoft, Google, Salesforce, Jira, Slack, and Twilio, among others. It also provides a deep API framework for building custom connections to business-specific systems and databases.
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Workflow Studio integrates with MiVoice Business, MiVoice MX-ONE, MiVoice 5000, MiVoice Office 400, OpenScape Voice, OpenScape 4000 and OpenScape Business. It operates within the Mitel CloudLink microservices architecture.
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No. Workflow Studio's visual drag-and-drop designer allows users to build and deploy communication workflows with minimal technical expertise. Pre-built templates, triggers, and actions simplify workflow creation, and monitoring tools provide visibility into performance and logs.