Mitel Solution Alliance

Enabling integrations with Mitel’s core portfolio

Enabling third-party partners to create applications and services that integrate and inter-operate with Mitel’s core business communications portfolio.

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WHAT IS MITEL SOLUTIONS ALLIANCE?

The Mitel Solutions Alliance (MSA) provides a vehicle for a wide range of third-party partner companies to leverage Mitel’s open Application Programming Interfaces (APIs) and resources to create applications and services that integrate and interoperate with Mitel’s core business communications portfolio. The program also creates awareness of MSA partner products and services among Mitel resellers and customers.

The MSA program is founded on a mutual commitment to cooperation and a common strategic approach to developing long-term partner relationships, and where applicable, integrating partner solutions into Mitel’s portfolio. With easy-to-use, open standard interfaces, a rich suite of developer resources, and low barriers to engagement, the MSA delivers innovative solutions to Mitel customers that meet the highest levels of quality and reliability.

Who benefits from Mitel Solutions Alliance?

Developers and Service Providers gain access to the Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to the Mitel customer marketplace.
Mitel Customers gain access to development tools, documentation, and support so that they can develop complementary custom applications, integrate them into their IT networks, and use them to optimize their business processes.
Mitel Resellers and End Customers can research the App Gallery of 3rd party applications that interoperate with Mitel products that will meet their business requirements before making a purchasing decision.

FIND INTEROPERABLE SOLUTIONS

What third-party applications and integrations are available today? Click the link below to see our current public selection. It includes offerings from MSA Partners, third-party developers, and Mitel-built apps and integrations. Maybe it’ll inspire you to create your own app, or maybe you’ll find something you want to sell to your customers. The possibilities are wide open.

View Apps & Integrations Here >

GET CERTIFIED

An up-to-date Mitel Interop Certification is required to obtain Mitel Product Support assistance for any third-party partner product/service/solution that integrates and/or interoperates with Mitel core products.

The Mitel Interoperability Certification Program:

Validates interoperability and all integration points between the Mitel platform and the partner product or service
Maximizes the quality and reliability of integrated products/solutions/services, and minimizes partner and Mitel support burdens
Encourages customer confidence in 3PP offerings, and guides customers toward selection of Mitel-certified solutions as designated by one of the Mitel certification logos

How to engage:

SIP Service Providers and commercial developers using Mitel open interfaces - Join MSA at the “Developer Partner Basic” member level or higher .
Commercial developers using Mitel licensed APIs and interfaces -Join MSA at the “Developer Partner Advanced” member level.
Mitel resellers and sales professionals seeking to pursue sponsored or self-certification - Contact MSA.

Download the Mitel Interoperability Certification Overview for MSA Developer Partners and SIP Service Providers (PDF) for complete details.

Mitel Interoperability & Certification Levels

Mitel offers a range of interoperability test and certification levels, to align with the business requirements of Mitel, our third-party partners, and Mitel channel sales partners, as summarized below:

Mitel Interoperability and Certification Levels Table

ACCESS DEVELOPER RESOURCES

MSA enables third-party partners to create applications and services that integrate and inter-operate with Mitel’s core business communications portfolio. Developer Tools. APIs, drivers, interfaces and protocols, lab systems, toolkits, and technical documentation to enable rapid development and integration of products with the full range of Mitel communications products

Developer Tools. APIs, drivers, interfaces and protocols, lab systems, toolkits, and technical documentation to enable rapid development and integration of products with the full range of Mitel communications products.
Training. Access to web based and classroom training sessions on the Mitel product & API portfolio.
Developer Support. Centralized access with incident tracking, to maximize the value of APIs and speed development.
Interoperability Test Resources and Certification. To lower the cost-of-entry, speed access to the Mitel channel, improve product quality, and encourage customer confidence in 3rd party product offerings.
Sales and Marketing Support. Support for marketing efforts via the Mitel Global Solutions Catalogue (GSC), other Web content, and regular reseller communications that advertise available products and services to Mitel resellers and customers.

Full features and benefits (PDF)

MSA API Portfolio Summary by Member Level

MSA APIs & interfaces offer a broad suite of integration options into the Mitel product portfolio. This includes toolkits, interfaces, developer documentation, and test plans, designed to enable MSA members to rapidly integrate their products with Mitel communications platforms and voice-enabled technologies.

An overview of the types of API software and interfaces available by MSA Member level is provided below. All API and interface documentation is available via the MSA Partner member level (no charge):

Download the Mitel Interoperability Certification Overview for MSA Developer Partners and SIP Service Providers (PDF) for complete details.

MSA API Portfolio Summary by Member Level

Mitel makes it easy for prospective commercial developers to ‘test-drive’ the Web Services-based OIG API platform for MiVoice Business. Join MSA at the free MSA Partner member level and then contact MSA to make a reservation for the OIG Hosted Virtual Lab.

Additional Resources

MSA Quick Overview (PDF)

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