A strong communication landscape powers collaboration, elevates customer experiences and protects mission-critical operations.
As the leader in hybrid communications, Mitel delivers the industry's most complete portfolio to help enterprises thrive.
Let’s find the right solution for you.
Hybrid Communications Portfolio
Modern communications and collaboration experiences tailored for your entire workforce with deployment flexibility designed to meet your organization's unique requirements.
Product Portfolio Overview
Unified Communications and Collaboration
Ensure uninterrupted and secure communication for your workforce. Mitel delivers hybrid communication solutions that give you the flexibility and control to enable and manage voice, video, and chat across your organization while navigating the challenges of maintaining secure, resilient, and seamless communications.
Customer Experience
Conversations matter—are yours working as hard as they could? Every interaction is an opportunity to drive growth and loyalty. Mitel's omnichannel CX solutions elevate these touchpoints with AI-enabled workflows, intelligent routing, and real-time analytics that transform ordinary conversations into advantages. Your customers feel valued, and your teams communicate more effectively, turning customers into advocates and employees into peak performers.
Critical Communications Solutions
Demanding environments require communication solutions as resilient as the organizations they serve. Mitel delivers purpose-built, mission-critical systems integrating hardware and software to connect desk-based teams, frontline staff, and lone workers. Designed to meet stringent regulatory requirements and time-critical workflows, our solutions ensure continuity, mitigate risk, and empower enterprises to operate confidently in high-stakes scenarios.
Professional and Managed Services
Are your communications systems supporting your strategy—or slowing you down? Technology alone isn’t enough. Real performance comes from expert planning, seamless implementation, and proactive support. Mitel’s Professional and Managed Services help you get the most from your communications environment—whether you're optimizing existing systems or planning an end-to-end transformation. From strategic design to 24/7 monitoring and support, we keep your operations running efficiently, and your teams focused on what matters most.
Because One Size Doesn’t Fit All, There’s Mitel
Mitel’s Common Communications Framework Unlocks the Potential of Enterprise Hybrid Communications
As workforces become more diverse and infrastructure more dynamic, organizations need communication systems that are flexible, integrated, and resilient.
Mitel’s Common Communications Framework is a unified foundation that supports voice, video, and collaboration across cloud and on-premises environments. It offers the flexibility to tailor deployments to your communication strategy while meeting the security, compliance, and continuity demands of your organization.
It’s unified communications — your way.
Mitel’s Common Communications Framework is a unified foundation that supports voice, video, and collaboration across cloud and on-premises environments. It offers the flexibility to tailor deployments to your communication strategy while meeting the security, compliance, and continuity demands of your organization.
It’s unified communications — your way.
Product Categories
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Unified Communications & Collaboration
Enable secure and resilient enterprise-grade UC as well as AI-first video and chat-enabled collaboration.
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Advanced UC and CX Solutions
Create exceptional customer and employee experiences with AI-enabled communication and contact center solutions.
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Critical Communications
Deliver specialized communication solutions that combine purpose-built hardware and software to meet the demanding and diverse needs of your critical operations.
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Enterprise Grade Devices & Accessories
Designed for the Way We Communicate
From the front desk to the front line, Mitel offers a full range of phones and accessories designed for how work happens. Whether it’s a mission-critical command center or a hybrid office setup, our devices deliver the reliability, clarity, and usability that teams depend on.
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Professional & Managed Services
Behind every resilient communications system is a team that keeps it running at its best. Mitel’s professional and managed services help you plan, deploy, optimize, and maintain your solution— reducing complexity, supporting your teams, and freeing you to focus on what matters most.
White Paper
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The Hybrid and AI Revolution in Business Communications
A Techaisle survey reveals organizations are prioritizing hybrid and AI when modernizing their communication landscape.
Benefits of Mitel Communication Solutions
- Depth and breadth of communication and collaboration solutions
- Deployment flexibility — hybrid, private or public multi-cloud, or on-premises
- AI—powered and AI—assisted capabilities designed to drive everyday value
- Solutions to meet the needs of your entire workforce
- Open framework enables industry-specific application integrations
- Optimized devices designed to suit your functional and commercial requirements
- Subscription and CAPEX packaging designed to fit your buying preferences
Communication Without Compromise
Mitel’s approach lets you modernize and maintain your communication environment, enabling greater control over the adoption of new user experiences and technologies, like AI, while managing costs, security, and operational risk.
Security, Compliance & Resilience by Design
Critical communications can’t fail. Mitel ensures secure, compliant, and resilient operations, whether on-site, in the cloud, or mixed - reinforced by global professional and managed services with the expertise to meet your unique needs.
Prepared for Innovation, When It’s Right for You
New enabling technologies like AI and intelligent automation have real potential, but every organization’s path is different. Mitel provides the expertise and professional services to tailor solutions that align with your strategy—ensuring long-term value without unnecessary complexity.
Industry-Specific Integrations
Delivering an open platform and proven professional services ensures the accessibility of deeply embedded experiences between Mitel solutions and adjacent technologies and applications that are critical to your workflows.
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Find the ideal product for your needs, or request a demo from one of our experts.
Awards and Recognition
Internet Telephony Magazine
TMC, a global, integrated media company helping clients build communities via in-person and digital marketing campaigns, has named MiVoice Business as a 2024 Unified Communications Product of the Year Award winner.
RemoteTech Breakthrough
Mitel's Virtual Care Collaboration Service (VCCS) was named “Virtual Workspace Platform of the Year” in the 5th Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough.
Frost & Sullivan
Frost & Sullivan has recognized Mitel with their 2025 European Enabling Technology Leadership Award based on a recent evaluation of trends and advancements in the critical event management communications industry. Recently launched, Mitel CEM offers enhanced risk intelligence that helps organizations detect potential threats early, providing timely alerts and actionable insights.