Section 1. History of Changes

1. History of Changes

Changes mentioned in the following list are cumulative.

Changes in V3R3 FR1

Impacted chapters	Change description
Section 14.4.2.5	New chapters
Section 8	Added info regarding user settings and license update.
Section 4.1 Section 4.2	Added the hostname option during the installation process.
Section 6.9	Agent/State column shows if the call was transferred.
Section 6.7.3	Added step where a specific agent can be selected to perform the callback.
Section 6.11	Updated column names.
Section 14.7 Section 14.9	Configuration is not migrated on system update.
Section 12 Section 10	Updates for user pictures with presence status.

Changes in V3R3

Impacted chapters	Change description
Section 12 Section 12.3	Updates and new chapter on myAttendant license and user status.
Section 6.2.1 Section 6.2.2 Section 6.2.3 Section 6.4.13 Section 8.1 Section 8.4 Section 9.1 Section 9.4 Section 9.3 Section 9.5 Section 14.3.3 Section 12.4.1 Section 13 Section 14.4.1.2 Section 14.4.2.1 Section 14.4.2.2 Section 14.4.3.1 Section 14.4.3.3 Section 14.4.3.4	New chapters
Section 3.2 Section 5 Section 6 Section 7 Section 8 Section 9 Section 10 Section 13 Section 12 Section 14	UI refresh updates in chapters and subchapters.
Section 2.1	Updated all chapter titles to gerund form.
Section 6.4	Renamed faxes and e-mails to fax and email respectively, in all related chapters.
Section 1.1	Introduced history of improvements chapter.
Section 6.4	Removed OS Office mention.

Changes in V3R2

Impacted chapters	Change description
Section 9.6 Section 9.7	New chapters for deleting instant messages and leaving a conversation.
Section 3.2	Renamed available and wrap up status.

Changes in V3R1 FR1

Impacted chapters	Change description
Section 14.5.5	Added note for not allowing to copy personal contacts.

Changes in V3R1

Impacted chapters	Change description
Section 14.5.5	New chapter
Section 6.10	New chapter

Changes in V2R7

Impacted chapters	Change description
How to Install myAgent	Updated the installation procedure
Displaying Queue Details How to Display Queue Details (Wallboard)	Added information about visual wallboard

Changes in V2R6

Impacted chapters	Change description
Directories	Group name support
Presence Status	Note about hiding sick status

OpenScape Business V3, myAgent, User Guide, Issue 15, ID: P31003P3030U125017619

© 04/2025 Mitel Networks Corporation. All rights reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.