Mitel Cloud Services Terms and Conditions

Mitel Legal Terms and Conditions

Cloud products and related services provided by Mitel are subject to the terms and conditions and supplemental policies described by offer as listed below:

ZOOM WORKPLACE

The following terms apply to Customer’s purchasing Zoom Workplace:

Zoom Terms of Service: https://explore.zoom.us/en/eula-terms-of-service/
Zoom Services Uptime Service Level
Mitel Managed Services and Implementation Services Supplemental Terms
Mitel Data Protection Agreement & Zoom Workplace Annex to DPA
Mitel Support Data Retention Policy

MITEL HYBRID CLOUD FOR ZOOM

The following terms apply to Customer’s purchasing Mitel Hybrid Cloud for Zoom:

MICLOUD FLEX, MICONTACT CENTER LIVE, MICLOUD ENGAGE CONTACT CENTER

The following terms apply to those Customer’s purchasing any of the following Mitel MiCloud Services:
MiCloud Flex, MiContact Center Live, MiCloud Engage Contact Center

MiCloud Services - Global Terms of Service

Applicable Supporting Documents:

Data Retention policies can be found at:

Archived versions of the global terms of service and supporting documents are provided for reference:

Archived Version - Global Terms of Service (February 12, 2024)

Archived Version - Global Terms of Service (October 10, 2023)

Archived Version - Global Terms of Service (May 11, 2023)

Archived Version - Global Terms of Service (Sep 1, 2022)

Archived Version - Global Terms of Service (July 1, 2022)

Archived Version - Global Terms of Service (Dec 22, 2021)

Archived Version - Global Terms of Service (July 31, 2021)

Archived Version - Global Terms of Service (April 6, 2021)